Overview

These Terms of Purchase govern the purchase of products from our website. By placing an order, you agree to these terms. They should be read together with our Customer Service Policy, Shipping Policy, Refund Policy, and Privacy Policy, which provide additional details on related topics. If anything in these terms conflicts with another policy, these terms take precedence with respect to the purchase itself.

Order Acceptance

All orders are subject to acceptance by us. Once you place an order, you will receive a confirmation indicating that we have received it. This confirmation does not constitute acceptance of your order. Acceptance occurs when your order is processed and prepared for shipment.

We reserve the right to decline or cancel an order in certain circumstances, including where the product is unavailable, where pricing or product information contains an error, where payment cannot be verified, or where we suspect fraudulent or unlawful activity. If we cancel an order after payment has been received, we will issue a refund in accordance with our Refund Policy.

Pricing and Currency

All prices displayed on our website are listed in US dollars (USD). All transactions are processed in USD. We do not display or charge prices in other currencies.

If your payment method is issued in a different currency, your bank or payment provider may apply currency conversion rates or fees. These are outside our control and are not reimbursed by us. The amount shown at checkout is the amount you are expected to pay for your order, aside from any fees imposed by your payment provider or financial institution.

We reserve the right to change prices, discounts, and promotional offers at any time without prior notice. The price applicable to your order is the price displayed at the time you complete checkout.

Payment

Payment must be completed at the time of purchase. Orders are not processed until payment is confirmed. Payments are processed through third-party payment providers, and payment information is handled in accordance with our Privacy Policy.

If a payment cannot be verified or is declined, we may contact you for clarification or cancel the order. We are not responsible for delays caused by payment verification.

Shipping

We offer free shipping on all orders. There is no minimum order value and no additional shipping charge applied at checkout.

Orders are typically prepared and shipped within one to three business days after payment is confirmed. Business days exclude weekends and public holidays. Once an order has been shipped, delivery is estimated to take six to twelve days.

Delivery estimates are provided in good faith and are not guaranteed delivery dates. Timelines may vary depending on destination, carrier performance, weather conditions, and other factors outside our control. For full details, please refer to our Shipping Policy.

Duties and Related Fees

We cover duties and related fees associated with shipping your order. Customers are not required to pay additional charges for duties or related fees upon delivery.

If you are contacted by a carrier or authority requesting payment of duties or related fees in connection with an order placed with us, please contact us through the Contact Us page so we can assist.

Returns

Eligible items may be returned within sixty days of delivery. To be eligible, items must be unused, unwashed, and in a condition suitable for resale, with original packaging and tags intact where applicable. Items that have been used, washed, damaged, or altered may not be eligible for return. Certain items may be non-returnable for hygiene or safety reasons, as indicated on the product page or at the time of purchase.

To initiate a return, please contact us through the Contact Us page with your order details and the reason for the return. Our team will provide instructions on how to proceed. Please do not send items back before receiving return instructions. For full details, please refer to our Customer Service Policy.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds are typically processed within five to ten business days after we receive the returned item. Refunds are issued to the original payment method used for the purchase, in US dollars (USD).

Processing times may vary depending on your bank or payment provider. If you have not received your refund within a reasonable period after approval, please contact us so we can assist. For full details, please refer to our Refund Policy.

Cancellations and Changes

If you wish to cancel or change an order, please contact us as soon as possible through the Contact Us page. We will do our best to accommodate requests before the order is shipped. Once an order has been shipped, it cannot be cancelled, and the return and refund process will apply instead.

Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, and availability information on our website are accurate. However, minor variations in color, texture, or appearance may occur due to differences in display settings, lighting, or natural material characteristics. Natural materials such as merino wool and organic cotton may have slight variations that are not defects.

Product availability is subject to change. If an item you ordered becomes unavailable after checkout, we will contact you to discuss options, which may include a substitute, a partial refund, or cancellation of the affected item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly through the Contact Us page with your order details and, where possible, photographs of the issue. We will review the matter and arrange an appropriate resolution, which may include a replacement, a refund, or return instructions. Please do not discard damaged or incorrect items until you have spoken with our team.

Customer Responsibilities

By placing an order, you agree to provide accurate and complete order and contact information, to review your order before completing checkout, to follow product care instructions, and to contact us promptly if there is an issue with your order. You are responsible for any fees imposed by your own payment provider or financial institution.

Limitation of Liability

To the extent permitted by applicable requirements, our liability in connection with any order is limited to the amount paid for that order. We are not responsible for indirect or consequential losses arising from the use of our products or services, except where such limitations are not permitted.

Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our operations or applicable requirements. The version in effect at the time of your order applies to that order. Updated versions will be posted on our website.

Contact Us

For any questions about these Terms of Purchase, your order, or our policies, please reach out through the Contact Us page. We are here to help and will do our best to resolve your inquiry promptly and fairly.