Overview

This Shipping Policy explains how orders are processed, shipped, and delivered. It should be read together with our Customer Service Policy, which covers related topics such as returns and refunds. Our goal is to make the shipping experience clear and predictable so you know what to expect from the moment you place an order.

Order Processing Time

Orders are typically prepared and shipped within one to three business days after payment is confirmed. Business days exclude weekends and public holidays.

During periods of high demand, such as seasonal peaks or promotional events, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to notify you using the contact details provided at checkout.

Orders are not processed or shipped on weekends or public holidays. Orders placed on those days will begin processing on the next business day.

Delivery Time

Once an order has been shipped, delivery is estimated to take six to twelve days. This estimate is provided in good faith and may vary depending on destination, carrier performance, weather conditions, and other factors outside our control. Delivery estimates are not guaranteed delivery dates.

Some destinations may require additional time due to distance, local carrier handling, or operational conditions. If your order is significantly delayed beyond the estimated window, please contact us so we can investigate.

Order Tracking

Tracking information, where available, will be provided so you can follow the progress of your shipment. Tracking updates may take time to appear after shipment, and in some cases tracking may not be available for the full journey.

If tracking is not available for your order, or if tracking information has not updated for an extended period, our team can provide status updates upon request through the Contact Us page.

Shipping Address Accuracy

Please ensure that your shipping address and contact information are accurate and complete at the time of purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an error after placing your order, contact us as soon as possible through the Contact Us page. We will do our best to assist before the order is shipped. Once an order has been shipped, address changes may not be possible, and the return process will apply instead.

Duties and Related Fees

We cover duties and related fees associated with shipping your order. Customers are not required to pay additional charges for duties or related fees upon delivery.

If you are contacted by a carrier or authority requesting payment of duties or related fees in connection with an order placed with us, please contact us through the Contact Us page so we can assist. We will work to resolve the matter promptly.

Delivery Issues

If a package appears to be lost or significantly delayed in transit, please contact us so we can investigate with the carrier and determine the appropriate resolution.

If a package is marked as delivered but you have not received it, please check with neighbors, building management, or your local carrier office before contacting us. If the package cannot be located, reach out through the Contact Us page and we will assist with the next steps.

If a package is returned to us as undeliverable due to an incorrect address or failure to collect, we will contact you to discuss options, which may include reshipment or a refund in accordance with our Refund Policy.

Split Shipments

In some cases, items within the same order may ship separately due to availability or handling requirements. If your order ships in multiple packages, you will receive separate tracking information where available. Split shipments do not affect the estimated delivery window for the order as a whole.

Delays Beyond Our Control

Shipping timelines may be affected by events outside our control, including severe weather, carrier disruptions, and other operational interruptions. We will make reasonable efforts to keep you informed and to resolve issues promptly, but we are not responsible for delays caused by such events.

Currency

All prices displayed on our website, including any shipping-related charges where applicable, are listed in US dollars (USD). All transactions are processed in USD.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or applicable requirements. The version in effect at the time of your order applies to that order. Updated versions will be posted on our website.

Contact Us

For any questions about this Shipping Policy, your order, or delivery status, please reach out through the Contact Us page. We are here to help and will do our best to resolve your inquiry promptly.