Overview

This Refund Policy explains how refunds are handled for orders placed on our website. It should be read together with our Customer Service Policy, which describes the full returns process. Our goal is to make refunds clear, fair, and timely so you know exactly what to expect.

Refund Eligibility

Refunds are available for eligible items returned within sixty days of delivery. To qualify for a refund, items must be unused, unwashed, and in a condition suitable for resale, with original packaging and tags intact where applicable. Items that have been used, washed, damaged, or altered may not be eligible for a refund.

Certain items may be non-refundable for hygiene or safety reasons. Where this applies, it will be indicated on the product page or at the time of purchase.

Refunds are issued to the original payment method used for the purchase. We do not issue refunds in cash or to a different payment method.

How to Request a Refund

To request a refund, please contact us through the Contact Us page with your order details and the reason for the return. Our team will review your request and provide instructions on how to proceed.

Please do not send items back before receiving return instructions. Returns sent without prior communication may experience delays in processing, and we may be unable to confirm receipt.

Refund Processing Time

Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds are typically processed within five to ten business days after we receive the returned item.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Once a refund has been issued on our side, any additional delay is outside our control. If you have not received your refund within a reasonable period after approval, please contact us so we can assist.

Shipping Charges and Fees

We offer free shipping on all orders. Because no shipping charges are applied at checkout, no shipping charges are deducted from refunds, except where expressly stated during the return process.

We cover duties and related fees associated with shipping your order, and customers are not required to pay additional charges for duties or related fees upon delivery. Accordingly, no such fees are deducted from refunds.

Any fees imposed by your bank or payment provider, such as currency conversion fees, are outside our control and are not reimbursed by us.

Currency

All refunds are issued in US dollars (USD), matching the currency in which the original purchase was made. If your payment method is issued in a different currency, your bank or payment provider may apply conversion rates or fees, which are outside our control.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly through the Contact Us page with your order details and, where possible, photographs of the issue. We will review the matter and arrange an appropriate resolution, which may include a replacement, a refund, or return instructions.

Where a refund is approved for a damaged, defective, or incorrect item, it will be processed in accordance with this policy. Please do not discard the item until you have spoken with our team, as we may need it returned or documented.

Partial Refunds

In some cases, a partial refund may be appropriate, for example where only part of an order is returned or where an item does not fully meet the return eligibility conditions. Any partial refund will be communicated to you before it is issued.

Orders Not Eligible for Refund

Refunds are not available for items returned after the sixty-day return window, items that have been used, washed, damaged, or altered, items marked as non-refundable, or orders that cannot be verified. If you believe your situation warrants an exception, please contact us through the Contact Us page, and we will review your request on a case-by-case basis.

Cancellations

If you wish to cancel an order, please contact us as soon as possible through the Contact Us page. We will do our best to accommodate cancellation requests before the order is shipped. Once an order has been shipped, it cannot be cancelled, and the return and refund process will apply instead.

Where an order is cancelled before shipment, any payment received will be refunded in accordance with this policy.

Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us first through the Contact Us page so we can investigate and resolve the matter. We are committed to working with you to find a fair solution. Initiating a payment dispute before contacting us may delay resolution.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our operations or applicable requirements. The version in effect at the time of your order applies to that order. Updated versions will be posted on our website.

Contact Us

For any questions about this Refund Policy, your order, or the status of a refund, please reach out through the Contact Us page. We are here to help and will do our best to resolve your inquiry promptly and fairly.